VCT Vision ELITE Series Uživatelská příručka stáhnout pdf (Strana 15)

VII. AddItIonAl PRoduCt InfoRmAtIon

RETURN POLICY

Returned merchandise is subject to a 15% restocking charge. Merchandise must be returned within ten days.

Opened software cannot be returned, unless defective. is includes hardware items with bundled software and/or

drivers. Products that have become discontinued may not be returned.

All return shipments must be in the original packaging and must include a Return Merchandise Authorization (RMA)

number clearly marked on the package or they will not be accepted.

Defective merchandise is exempted from the restocking fee. A defective product is one which has a manufacturing or

media defect such that it does not perform as speciﬁed by the manufacturer. In the event that products returned as

defective are in working condition, the return may be eﬀused and the customer is responsible for both inbound and

outbound shipping charges.

An RMA number can be obtained by sending a communication via mail, fax, or e-mail outlining the problem being

sure to include the serial number of the product. You should preferably use the RMA Request Form. e company

will reply with an RMA number and a return shipping address. Return shipping cost is the responsibility of the

customer.

WARRANTIES

All products supplied by the company are warranted to be free from manufacturing defects for a period of one (1)

year from the date of shipment, and any found to be defective within that period will be repaired without charge

under given circumstances:

e product was used as recommended and in accordance with approved installation and operating practices.

e product’s failure resulted from a manufacturing defect and not from damage due to misuse.

Written notice of such defect is delivered to the company during such one (1) year period.

e product is returned to the company with shipping charges pre-paid.

is express warranty is in lieu of and excludes all other warranties, guarantees, or representations expressed or

implied. ere are no implied warranties of merchantability or of ﬁtness for a particular purpose.

SHIPPING AND DAMAGE CLAIMS

Any claims of damage to items during shipping should be reported to the respective shipping carrier. It is the

customer’s responsibility to handle all shipping damage claims with the shipper. Any damages incurred during

shipping will not be the responsibility of the company.

TECHNICAL SUPPORT

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VCT Vision ELITE Series Uživatelská příručka Strana 15